Access Control Problems with LANL-issued Badges

• With the implementation of the Badge Office's new badging system, you (or your Group Office) can now directly check your badge access status through a Web interface - a Token Card is required - click here for more information
• Consult the Troubleshooting Card (also posted at all security area entry readers) to review the most common reasons why your badge may suddenly have stopped being accepted
• Always check your badge access status first

• Is the badge cracked, broken, warped, seriouly uneven along the edge, or otherwise damaged?
• Is there obvious damage to the magnetic stripe (scratches, worn-away areas, white spots)?
• Have you been in close proximity to a strong magnetic source that may have erased your encoding?

SOLUTION:
• Have badge reprinted by the Badge Office

• For S-3 readers: You are L-cleared but attempting to enter a Q-cleared only area
• For S-3 and CCN-4 readers: You are Q-cleared but attempting to enter an area for which specific names are authorized and your name is not on the authorized list
• For CCN-4 readers: You have received a badge but have not reported its serial number to CCN-4 (applies to all those receiving a new badge except UC, DOE/OLASO (Federal), PTLA, and JCNNM employees receiving a DOE Standard badge.

SOLUTION:
• Check clearance and access list authorization (if applicable) for area attempting to enter
• All those except UC, DOE/OLASO (Federal), PTLA, and JCNNM employees with a DOE Standard badge: Report data on your new badge to CCN-4 (667-7840). Be sure to provide the badge serial number, the expiration date, your telephone number, and the Group you are a part of.

• You are swiping the badge too quickly or too slowly
• Your badge is not making good contact with the bottom of the reader slot

SOLUTIONS:
• Try passing your badge through the reader either faster or more slowly than you had previously been doing
• Remove your badge from its pouch or lanyard and swipe it directly
• Go to the Badge Office to have the clip slot widened, to give greater leeway
• Always swipe with the magnetic stripe facing to the right
• Swipe from top to bottom of the reader, not from bottom to top

Your badge may not work because of several other problems not covered above. Possible problems are:

• Your badging record did not migrate to the access control system
• You are not enrolled in the hand geometry readers or your hand geometry template, if already enrolled, has become corrupted (this applies only to security area entry point readers)
• There is missing or incorrect encoding of the magnetic stripe on your badge
• The begin and/or end date associated with your badge record is incorrect

SOLUTION:
• Stop at the Badge Office to check your enrollment data and hand geometry.
• Report a problem to the responsible organization:
  • If the badge reader is gray, it belongs to CCN-4 - call 667-7840 to report a problem
  • if the badge reader is black, it belongs to S-3 - call 667-4949 to report a problem